Pre-Sale Questions

I have specific questions I need answered before making a purchase. How can I ask them?

This is easy. Simply contact us at anytime and we will be happy to answer any question you may have.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy customer.

We need custom features that are not currently available in FITSTATS. Can you add them for us?

No problem. Our system designers and engineers can quickly tailor existing functionalities or develop additional features to match your needs. Please contact us for further information.

What is the price of FITSTATS?

FITSTATS price structure includes a one-time licensing fee (based on the number of sites/schools/teams) and a yearly fee to cover technical support and assistance, daily backups, etc. To request a quote that is specific to your situation, please click here.

Web Hosting & Server Questions

We want to host FITSTATS on our servers. It is possible?

Yes. FITSTATS can be installed on any server runs that matches the requirements below:

  • Windows ? Windows Server 2008, Windows IIS 7
  • Unix ? Apache 2.x
  • PHP
  • PHP 5.3 or greater
  • MySQL 5.0 or greater

Please contact us for more detailed Hardware configuration options.

Can we import data from Powerschool, or another Student Information system?
Yes. With FITSTATS you can automatically update the FITSTATS database with data exported from any student information system (SIS) such as Powerschool, eSchool, etc., thus eliminating the need to manually upload this data on a regular basis. The process is easy and is done in 3 simple steps:? 1) Your IT department creates a script to export student, class and teacher data from your SIS into 3 separate CSV files (student, classes, and teacher lists) 2) You schedule your server to automatically upload these files onto the FITSTATS server via secure FTP (file transfer protocol) 3) Once the files are uploaded on the FITSTATS server, the database update will be performed automatically by FITSTATS. The uploaded files will be automatically deleted after data update
Do we need to host the software on our own server?
No. To ensure seamless installation, ease of maintenance, and maximal security, FITSTATS is hosted on our secure server. Your data is backed up every day.
Do we share our database with any other of your customers?
No. For maximal security, each of our customers has its own database and can access it through a secure connection.
Is FITSTATS compatible with Chromebooks?
Yes. FITSTATS is compatible with any machine capable to display a web browser.
Where is our data hosted?

All of our U.S. customer accounts are hosted on our data center located in Orlando, Florida.

What are FITSTATS hardware requirements?

FITSTATS works on any device that runs a web browser (set to accept cookies with Javascript enabled), through a high speed internet connection (DSL or Wi-Fi). For more information, please contact us at? support[at]fitstatsweb.com