We are Always Here to Help
About FITSTATS Support
We are always available to answer questions, guide you through something you haven’t done before, or fix the occasional bug.
We don’t limit the amount of time you can talk to us. All support inquiries are answered within 2h during business hours (8AM-6PM, EST) and withing 12h outside of business hours.
Average response time during 9-5 EST
Unlimited Technical Support
Our comprehensive list of Frequently Asked Questions is a great way to learn tip and tricks. Feel free to consult our Technical FAQ (server, hosting, etc); each product-specific FAQ (see top menu).
If you cannot find answer to your question elsewhere, send a Support Ticket to our technical support team.
Online User’s Guide
A library of step-by-step instructions that describe how to properly use the system and work around problems.
With each purchase, we offer a free introduction online webinar to get you up-and-running quickly. If you need help down the road, feel free to use our customized training service at anytime (delivered via online webinar). On-site customized training is also available. Contact us for any questions about our customized training services.
Le support offert par l’équipe FITSTATS est excellent. Les réponses à nos questions sont rapides, claires. Nous sommes très satisfaits de leurs services.Laura Morrison, John Abbott College, Montréal, Canada
Switch to FITSTATS and Shift Your Assessment Program on Overdrive!
Of first support responses under 1h